Shipping policy

All orders are processed within 1 to 2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. Please keep in mind we're open Wednesday to Monday, and orders can only be packed/shipped during those days.

Pre-orders
Pre-orders will ship to arrive no earlier than the release day for that product. If you order any in-stock item/s alongside the pre-order, or pre-order items with different release dates we will hold these and ship your entire order when all items are available. If you would like a stocked item sooner we advise you place a second order.

Domestic Shipping Rates and Estimates
For calculated shipping rates: We ship on a flat rate of $6 to Auckland and $10 to the rest of NZ.

Click & Collect/In-store pickup
You can skip the shipping fees with free local pickup at our brick & mortar store, 200 Dairy Flat Highway, Albany, Auckland. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day (usually within a few hours). We will send you an email when your order is ready. 

Our in-store pickup hours are 11am - 9:30pm Wednesday & Friday, 11am - 6pm Monday & Thursday, and 10am - 5pm Saturday & Sunday. Please have your order confirmation email with you when you come.

International Shipping
We don't currently ship overseas or out of New Zealand.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@novagames.co.nz with your name and order number, and we will look into it for you.